Service and support
Support from the team that builds it.
Every MAX and MEV is backed by the UK engineers who built it, from day one.
Service and support
Monitored around the clock.
The same support model covers both ranges, whether you buy or lease.
Remote monitoring
Every pack monitored from the cloud, alerting us before issues cause downtime.
AI diagnostics
Machine learning spots anomalies in pack data and diagnoses faults remotely.
Remote support
Direct access to the engineers who built your unit, with over-the-air updates.
Field support
UK engineers on site when a visit is needed, to service levels agreed with you.
3-year warranty
Full repair and replacement for manufacturer defects, included as standard.
5-year warranty
Extended to five years with the platform package.
Platform package
Everything that keeps your system at its best.
If you buy outright, the platform package is how we monitor, maintain, update and support every MAX and MEV you own. On a lease it is included.
- One annual inspection and consumable parts (filters, coolant and similar)
- Warranty extended from 3 years to 5 years
- Data costs (SIM, hosting) for storage and dashboard access
- All over-the-air updates and software upgrades
- Remote support from the Allye technical team and engineers
One payment covers the first three years from delivery.
Extend beyond year three and pay annually, at your option.
If the platform package is not selected at order, or not renewed after three years, all data, dashboard and remote connectivity access is disabled.
Battery services
And for the batteries themselves.
We also test, manage, transport and buy EV batteries for vehicle manufacturers, fleets, insurers and recyclers.
One partner for every battery that comes back to you.
Talk to the engineers.
Ask us anything about service, support or the platform package.
sales@allye.com+44 (0)20 805 06560